FAQ's

What are your working hours?

Papa John’s restaurants are open seven days a week 11am till 3am. Please find your nearest papa john’s to see hours of operations. Do you serve lunch/Dinner? Yes, we serve lunch/Dinner, please click here for the menu.

How do I see menu prices?

Visit www.papajohns.com.pk , enter your address and details in signup page OR you can sign up with Facebook as well, select the order type “Collection” or “Delivery” and then select your respective branch which will direct you to the menu for the store that delivers to your location or stores near you for pick up.

Are the prices different on the paper menu than online?

Prices on the paper menu and online ordering are same except some special promotional deals we are offering for the web customers.

Is there a delivery fee?

No. Delivery is free of cost from all our branches.

Why do I need to enter my address or zip code before I place an order?

We use your address or zip code to verify if you are within our delivery area.

How do I order from Papa john’s?

It’s super easy, you can call us at UAN 111-11-7272 or also place your order online at www.papajohns.com.pk and get a chance to win free pizza for a year.

I submitted my order. Now what?

Once you submit your order, we’ll send you a verification email on your provided email address which will have all your order details.

Help! I didn’t get an order confirmation email.

Please make sure you check your spam folder first (just in case our email got lost). Still can’t find it? We got your back. Go to our Contact us page and send us a message or call our UAN 111-11-7272.

Papa John’s Order Return & Refund Policy.

For your satisfaction, we ensure that you always get food delivery according to your requirements. Our return and refund policy enhance the trust of our customers in our determination.

Wrong order

Our management team ensures that you get the right food delivered at your place. However, if you get the wrong order delivered, then, you can simply contact us and let us know. We can make suitable changes in the transactions and provide the right food.

Bad food

Though we always cook our food with the freshest ingredients, we feel that it is our responsibility to provide assurance regarding the bad food. If you feel that the food is in bad quality, call us and let us know. We will take care of the inconvenience and provide you suitable solution.

Cancellation of the order

If you wish to cancel or amend your order, please call our UAN (UAN 111-11-7272) immediately. We are unable to provide refunds for the return of the food after 4 minutes of the order placement. Also, if you cancel the order after the food has been cooked, the cancellation is not acceptable.

Contact us to ask your queries!

There are various terms and conditions that we include to ensure the perfection and professionalism in our services. So, if you feel the need to know more about our refund and return policies, feel free to give us a call at 111-11-7272 or you can use our Contact Us page by visiting papajohns.com.pk or click here Our management team is always there to answer all your questions and help you out with the ordering.